Most of the users on eCommerce websites drop their shopping carts without even preceding the checkout page. The reason is specific, people prefer to get the queries resolved, and that very quickly.
This is the point where an eCommerce Business needs a live chat facility. A live chat service enables your visitors to get their inquiries answered anytime. Furthermore, it initiates your visitor to become a customer on a positive response. Not only for an eCommerce but even for Business Portfolios and services providers, it is of substantial importance for conversion. WordPress users are always served with the benefits of several plugins that enables Custom WordPress Development. However choosing the best is always a hassle. As there are easy to install and setup numerous live chat plugins and services, the write-up, covers five 5 Best Live Chat eCommerce WordPress Plugins for 2016.
Olark is the most popular plugin among the plenty available for providing live chat to a digital store. The plugin is easy to handle and very simple to install. The plugin comes with various plans as per the shapes and sizes of businesses. Bronze the starter plan starts with $17 at a monthly spend. You can try the free versions of all their plans before opting any, and on paying all at a once for yearly, you get a 10% discount.
Olark provides integration with important services like Zendesk, Salesforce, Highrise, and more. Also, you can integrate it with Google Analytics to get sharp insight on how your users interact on live chat on the website.
Another leading WordPress live chat service provider is Zopim. Integrating Live Chat plugin for WordPress is pretty comfortable with Zopim. With the free plan, the plugin offers only one active chat at a time with limited features. To use it at its best, you need to purchase and also you can hire a WordPress developer, the basic plan begins at $14 per month per agent.
Moreover, with Live Chat plugin, Zopim also facilitates one with services like chat logs, user analytics, email transcripts, and simple modification of the chat widget to coordinate with the theme of website.
Comm100 Live Chat
For small businesses a solution which is manageable and quicker for live chat service is Comm100 Live Chat. The pricing plans start at $21 per month per agent.
They provide a WordPress plugin as Comm100 Live Chat which enables you to integrate live chat service on the WordPress site effortlessly.
Somewhat a more costly live chat solution, LiveChat encompass all the features you seek in a live chat plugin. The charges for WordPress Live Chat Plugin commence at $39 per month per agent. The plugin delivers all the general features like team management tools, custom triggers, chat ratings, basic analytics, etc.
The added cherry to the cake is ready to use ticketing system which turns conversations into tickets. With the ticketing system, team members can allocate tickets to each other, letting you can reach customers even after they have moved from your website.
For medium and large businesses, SnapEngage offers live chat service. They deliver a comprehensive set of tools to some of the most reputed brands. The plugin is amazingly integrable for proactive conversations, multiple CRMs, call back request, and customized chat widgets to coordinate the WordPress site.
That concludes the roundup of five best live chat eCommerce WordPress Plugins 2016. Customer support is crucial for prospects, and before you consider any option, we would recommend you to thoroughly go through the above-listed plugins before making any judgment.